Sears and Kmart, as part of their Shop Your Way programs, are introducing a unique online/in-store collaboration to allow pick up of sears.com or kmart.com orders at any of each other’s stores. The move gives consumers more than 2,000 locations nationwide to pick up merchandise that the stores can make ready in five minutes or less, according to a Sears Holdings announcement.
“Sears was the first broadline retailer to provide the convenience of free buy online pick up in store more than 12 years ago, and we continue to introduce integrated offerings to help our members shop on their own terms,” said Imran Jooma, evp/Sears Holdings. “Leveraging the breadth of both Sears and Kmart’s online and in-store networks means more convenience for members and opens an even wider brand-name product selection available to fans of both stores.”
Sears and Kmart customers are increasingly taking advantage of integrated shopping experiences, according to Sears Holdings: 60% of online sales are multichannel transactions and last quarter, online and multichannel sales increased 26% over the prior year.
“We’re excited to build on the success of this popular, convenient Free Store Pickup option with 2,000 Sears and Kmart stores, regardless of whether you order from sears.com or kmart.com, and have it ready for pickup in five minutes or less,” said Leena Munjal, evp/Sears Holdings. “The service also makes exclusive brands– like Sofia by Sofia Vergara and Adam Levineat Kmart, and Bongo and Outdoor Life at Sears– available for free pickup at hundreds of new locations.”