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Office Depot Rolls Out In-Store ‘Omni-Channel’ Initiative

Office Depot, Inc., today announced new enhancements to its omni-channel experience aimed at simplifying the customer shopping experience and will begin rolling it out in time for the upcoming Back To School season. This is the first step in a series of shopping improvements Office Depot is making throughout the coming months.

Beginning July 28, Office Depot is enabling its associates with new mobile hand-held devices across all stores to provide instant access to extended product information, availability, customer reviews and on-the-spot checkout from anywhere in the store. Just in time for back to school, store associates will have the ability to help customers find items on their school list and process credit and/or gift card purchases on the spot. If items aren’t available in-store, associates can order them from (with free shipping) via their mobile device.        

For additional convenience, new in-store touch screen kiosks and workstations allow customers to research the full assortment of items available at Office Depot and order for delivery. Consumers can also download the Office Depot App to scan any barcode in-store to read reviews and additional product details, or use the company’s free Wi-Fi service in-store.     

“Technology is constantly changing the way people shop,” said Christine Buscarino, vp/customer experience for Office Depot. “At Office Depot, we’re continuing to refresh our services and our omni-channel offerings to ensure customers get what they need, when they need it. It’s about shopping for and receiving products at a time and in a way that is most convenient.”

Additionally, Office Depot is coming to the aid of businesses, consumers, teachers and students who need supplies the same day with its “Buy Online, Ready in One-Hour” program. This program offers customers a range of options including: 

• Purchase items from and enjoy free pick-up at any Office Depot location within just one hour.

• Designate a friend or family member to pick-up the order at the store of their choice.

• Choose to have a portion of the order delivered in the same online transaction.

“By offering these new tools for our customers, we are bringing Office Depot’s website capabilities into our retail environment and giving customers and associates access to product information right at their fingertips,” Buscarino said.