BenchmarkPortal has awarded Sauder Woodworking Co. a Center of Excellence certification for its customer support contact center. The award is the ninth consecutive customer support center citation for the manufacturer based on metrics drawn from a database that is audited and validated by BenchmarkPortal researchers.
“It is an honor to receive the Center of Excellence certification for the ninth year in a row,” Jacqueline Schnitkey, Sauder director of consumer services, said in a statement about the award. “At Sauder, we are committed to delivering the best customer service within our industry and continuing to surprise and delight customers with unmatched quality and service. We are extremely proud of our staff members and their ongoing commitment to providing the ultimate in customer service.”