Ace Hardware Selects Medallia To Drive Customer And Employee Experience

Ace Hardware has selected Medallia’s experience management platform and Gallup’s professional services for customer and employee experience, reinforcing the company’s commitment to being the “Helpful Place.”

Aided by Medallia’s technology combined with Gallup’s expertise in customer and employee engagement, Ace Hardware said it will better connect with customers and employees, capture their experiences in-the-moment, and take action to ensure shopping and working at Ace Hardware continues to be a fun and memorable experience.

“Driving satisfaction for our employees and customers will always be a top priority,” said Andy Enright, vp/retail development and strategy for Ace Hardware. “Ace is excited to partner with Gallup and Medallia to take our award-winning customer service to the next level.”