At Home has set a store reopening plan with enhanced safety, cleaning and sanitization protocols. The retailer is gradually re-opening stores, as permitted by local and state regulations, with approximately 50% of At Home stores expected to be fully open to foot traffic as of May 1.
Of the stores that remain closed to foot traffic, approximately 70 stores offer curbside pickup and/or contactless next-day local delivery, as permitted by local mandates. More than 180 stores, or over 80% of the store base, now have buy-online-pickup-in-store capabilities.
The company has added several additional measures to ensure the health and safety of its associates and guests as it reopens stores, including following local guidelines to restrict the number of customers allowed in stores at one time; adding enhanced sanitization protocols, including routinely disinfecting high-touch areas such as shopping carts, credit card readers and checkout areas; instituting use of face masks for associates and customers; adding in-store signage to further promote social distancing; and installing plexiglass barriers at registers.
Lee Bird, chairman and CEO, At Home, said, “The COVID-19 pandemic has challenged our teams to quickly adapt our operations to ensure the safety and well-being of our team members, customers and communities as well as the long-term health of our business. As we continually monitor updates to local and state ordinances, At Home is gradually re-opening stores with approximately half of our stores expected to be fully open to foot traffic on May 1. I am pleased that as we reopen stores, we are able to reinstate a portion of our previously furloughed store team members. To protect our associates and guests, we have implemented enhanced safety, cleaning and sanitization protocols consistent with recommendations from local, state and public health officials.”