Based on the latest guidance from federal, state and local government and health authorities, and in the interest of the health and safety of its customers and associates, Bed Bath & Beyond is further extending the temporary closure of its stores, other than buybuy Baby and Harmon stores, until at least May 16, 2020. At the same time, the company is expanding the network of locations customers can buy-online-pick-up-in-store, or use contactless, curbside pick-up.
In conjunction with the decision to further extend temporary store closures, Bed Bath & Beyond will also extend the furlough of the majority of store associates and a portion of corporate associates until at least May 16, 2020.
The company said it has converted approximately 25% of its stores across the U.S. and Canada into regional fulfillment centers, almost doubling its digital fulfillment capacity, to support a significant rise in online sales. It has also commenced curbside pick-up at its Harmon stores, and introduced BOPIS and curbside pick-up at all buy buy Baby stores and Bed Bath & Beyond stores in Canada. In line with changing guidance, the company will now extend BOPIS and contactless, curbside delivery services to customers at certain Bed Bath & Beyond stores in the U.S., starting with a number of stores across Florida and Texas, subject to state and local regulations.
To support the enhanced regional fulfilment network and accelerate the introduction of new services for customers, the company has been able to bring several hundred associates back from furlough. In addition, hundreds more new positions have been created in the company’s e-commerce distribution centers to meet the increased demand across digital channels, where sales have grown by over 85% for the month of April to-date, the company said.
Mark Tritton, president and CEO, Bed Bath & Beyond, said, “We’re prioritizing the health and safety of our people, customers and communities by extending the temporary closure of most of our stores at this moment. This is a fluid situation, so as well as serving our loyal customers online in their homes, we will also expand the number of locations where customers can buy online and pick up at store, or simply drive up and enjoy contactless, curbside pick-up, in line with local, state and federal guidance. I want to thank our team for their dedication and service as we do what we can to make it easy for our customers to feel at home during this difficult time.”