Best Buy Inviting Shoppers Back Into Stores

Beginning June 15, Best Buy Co. intends to allow a limited number of people at a time into more than 800 of its locations across the United States.

As the company has done throughout its store base, Best Buy will continue to offer contactless curbside pickup and in-store consultations for customers who prefer to shop that way, the company stated.

Best Buy stores will enforce social distancing by limiting the number of customers allowed inside stores to 25% of capacity. In most cases, the restriction will allow 60 or more customers in a store at a given time, depending on location size. If it reaches the limit, a store will establish a line to ensure customers can shop safely. Stores will have floor signage to help customers and employees maintain six-foot social distancing at all times.

To support the access expansion, Best Buy is bringing back more than 9,000 previously furloughed full- and part-time store employees and Geek Squad Agents. In addition, Best Buy will begin resuming in-home consultations, which have all been conducted virtually since March. Employees will adhere to enhanced safety protocols while in customer homes, and Best Buy will continue to offer virtual consultations for anyone who prefers that service.

Before allowing customers to visit stores without an appointment, Best Buy evaluated health and safety data for each location, it noted.

In addition to limiting store access and enforcing social distancing, Best Buy is following other safety guidelines that meet or exceed CDC recommendations, it asserted, including:

  • Mandatory self-health assessments, including temperature checks, for all employees before each shift using Best Buy’s employee app.
  • Requiring employees to wear protective gear at all times and asking consumers entering stores to wear face coverings, providing them to shoppers as needed.
  • Frequent sanitization of areas and surfaces within stores, including demo products and checkout counters.
  • Mounting acrylic shields at checkout counters between customers and employees.
  • Establishing dedicated shopping hours, Wednesdays from 10 to 11 a.m. local time, for elderly and vulnerable shoppers so they can feel safe visiting Best Buy stores.