Big Lots Rolling Out Same-Day Delivery Service

Big Lots said it will begin same-day delivery of its retail store assortment nationwide. The company has entered into a partnership with Pickup, an on-demand logistics provider with a last-mile delivery footprint encompassing more than 300 markets.

The partnership allows customers to order from the assortment available at their local Big Lots store via biglots.com— delivering small and large items, from decorative accessories and snacks to furniture and mattresses— all within the same day. This service will be rolled out to 1,100 stores across the U.S. in the next month.

The company noted that is has continued to perform strongly this year, driven in part by ongoing omnichannel investments in its e-commerce and digital platforms. E-commerce is having a record year thus far with a 70% increase in website traffic and a conversion rate that is three times higher than last year that is driving demand at approximately five times prior year levels in the first two quarters of 2020, the company said.

“The Big Lots team is focused on delivering exceptional service and continued growth across our channels, and that includes meeting customers’ increasing desire for immediate, integrated online shopping experiences,” said Erica Fortune, Big Lots vp/e-commerce. “Our partnership with Pickup is the latest in a series of investments aimed at creating a true omnichannel platform, and this work is now a key part of our success.”