Family Dollar Boosts Efficiency Using Cognizant Technology

Under a three-year agreement Family Dollar Stores, Inc. is licensing the Cloud360 management system from technology provider and consultant Cognizant in a bid to improve business responsiveness and deliver services across its more than 8,000 stores in 46 states.

The tech firm announced that Family Dollar has licensed the proprietary enterprise-class cloud management platform, one of its BusinessCloud solutions, a suite of ready-to-deploy, on-demand business and IT solutions. The system provides an on-demand service experience and a single consolidated management console to provision, monitor, analyze and optimize diverse cloud operations, Cognizant maintained.

Cognizant is delivering the services using a consumption-based managed services model that will enable Family Dollar to optimize infrastructure investments and achieve a variable cost mix by paying only for usage, the company asserted, and improve time-to-market by quickly deploying technology solutions without large capital outlays. Cognizant has implemented intelligent management of Family Dollar’s portal applications to enhance availability, reliability, scalability, and governance, while helping Family Dollar to sharpen its business focus, embrace metrics-driven service delivery, and support complex compliance requirements.

This agreement expands a Cognizant relationship with Family Dollar, which goes back to 2006 and includes strategic technology and business programs encompassing store operations, supply chain, merchandising and back office.

“We are constantly looking for opportunities to strengthen our value proposition and improve our performance,” Vikas Wali, Family Dollar divisional vp/IT application and infrastructure services, said in announcing the deal. “This engagement is crucial to our efforts to execute better on our promise of being an efficient, low-cost retailer. We selected Cognizant for its robust domain knowledge, deep infrastructure service delivery and management expertise, its enterprise platform Cloud360, and rich experience implementing solutions on Amazon Web Services.”