With the holidays approaching, Hayneedle is offering special financing options and real-time help via online chat to provide consumers an easier online shopping experience.
The company said its new finance offering, made in conjunction with consumer credit provider Affirm, applies to purchases over $250 with options to pay over three, six or 12 months. To use the financing, customers choose Affirm during the billing step in checkout. Customers then can apply for a loan instantly, one with fixed APRs and no hidden fees, according to Hayneedle. Those applying for financing get an immediate answer to their request, along with set payment amounts.
Hayneedle is also boosting its customer service with an on-site chat option. The e-chat offers access in real time to a customer care representative who can assist shoppers with product details, shipping information and more.
“We know that during the holidays, and throughout the year, home and gift purchases require a great deal of planning,” said Scott Doughman, Hayneedle president. “We want to make shopping easier and more convenient for our customers with the added flexibility and peace of mind that special financing offers.”