Hudson’s Bay said it has become aware of a data security issue involving customer payment card data at certain Saks Fifth Avenue, Saks Off 5th, and Lord & Taylor stores in North America.
While the investigation is ongoing, the company said there is no indication at this time that this affects the company’s e-commerce or other digital platforms, Hudson’s Bay, Home Outfitters, or HBC Europe.
The company stated that it “deeply regrets any inconvenience or concern this may cause. HBC wanted to reach out to customers quickly to assure them that they will not be liable for fraudulent charges that may result from this matter. HBC has identified the issue, and has taken steps to contain it.”
Hudson’s Bay said that it will notify customers quickly and will offer those impacted free identity protection services, including credit and web monitoring. HBC encourages customers to review their account statements and contact their card issuers immediately if they identify activity or transactions they do not recognize.
The company added that it is working with leading data security investigators to get customers the information they need, and the investigation is ongoing. HBC is also coordinating with law enforcement authorities and the payment card companies.