To emphasize customer experience and partnership, International Market Centers has set a new organizational structure for its leasing and leadership teams, which more closely aligns permanent showroom and temporary trade show leasing.
Dorothy Belshaw and Scott Eckman have been promoted into new executive leadership roles. At the same time, Ryan Mahoney, Julie Messner, Terence Morris and Caron Stover gain greater category-specific leasing responsibilities across all of IMC’s campuses.
The restructuring divides the leasing organization by category, leveraging industry knowledge, relationships and experience, IMC stated. It also aligns temporary trade show leasing with permanent showroom leasing under common senior leadership to support market positioning and optimize customer experience.
Eckman has been promoted to the newly created role of chief revenue officer. He will oversee all permanent showroom and temporary trade show leasing across all product categories and campuses. In line with the change, Mahoney, svp/furniture, Messner, svp/home décor, Morris, svp/gift, and Stover, svp/apparel, will oversee category leasing for both permanent showroom and temporary trade show across IMC’s Atlanta, High Point and Las Vegas campuses. They will report directly to Eckman.
The restructuring also prioritizes enhanced focus on customer experience and strategic partnership. To help advance that priority, Belshaw has been promoted to the new role of chief customer and marketing officer with responsibility for customer-centric, cross-channel strategies designed to drive value for customers, unlock new channels of distribution and elevate the market experience.
Belshaw also assumes executive oversight of LightFair, the annual architectural and commercial lighting trade show and conference. Dan Darby, svp and show director of LightFair, will report to Belshaw.
Long-standing industry leaders Jo Ann Miller-Marshall and Dave Savula have opted for early retirement packages.
“Jo Ann and Dave will be leaving after more than 25 years of service,” said Bob Maricich, IMC CEO. “We thank them for their dedicated service and significant contributions to our company and the industries we serve and wish them great success in their future endeavors.”
Maricich asserted that the “restructuring of IMC’s leadership and leasing teams allows us to more effectively support the current needs of our business, differentiate the customer experience and drive more value to all constituents. This new organizational structure will allow us to meet the strategic challenges ahead, futureproof our business and position our markets and digital opportunities for growth in the post-COVID world.”