Instacart Bolsters Delivery Network To Meet Demand

Online-based delivery service Instacart is introducing additional safety measures for its growing shopper network including new in-app wellness checks.

The company also is expanding COVID-19 extended pay policies for shoppers and bonuses for in-store teams.

Instacart plans to hire an additional 250,000 full-service shoppers over the next two months to meet the continued consumer demand for grocery delivery and pickup in North America, with the intention to return to one-hour and same-day delivery as it gears up to meet greater order volume.

The shopper in-app wellness checks will give Instacart employees access to a daily wellness check designed to help survey for any COVID-19 related symptoms. If shoppers confirm symptoms of COVID-19, they will be logged off the platform for the day and instructed to contact their physician. Instacart is offering up to 14 days of pay for any full-service shopper or part-time employee, including in-store shopper, shift lead, site manager, or Instacart Care agent, who is diagnosed with COVID-19 or placed in individual mandatory isolation or quarantine, as directed by a local, state or public health authority.

“Instacart has become an essential service for millions of families relying on us to help deliver their groceries and household goods in the wake of COVID-19,” said Apoorva Mehta, Instacart founder and CEO. “Overnight, we’ve become a necessity for millions of people and our teams are working tirelessly to launch new products that speed up our service and open up more delivery windows for customers. We’re committed to getting back to one-hour and same-day delivery speeds, and in order to do that, we’re continuing to grow our shopper community to meet the surge in customer demand. We recognize these are extraordinary times, and we take our responsibility to safely serve shoppers and customers very seriously. We’re focused on continuing to provide safe and flexible earnings opportunities for shoppers, while also making it possible for more families than ever before to access grocery delivery.”