Instant Pot is advising consumers to stop using the company’s Gem 65 multi-cooker following reports of the unit overheating, which causes “localized melting damage” to the underside of the product.
In announcing the issue on its Facebook page, Instant Pot said it believes the problem only affects batchcodes 1728, 1730, 1731, 1734, and 1746. To verify the 4-digit batchcode, consumers are instructed to locate the silver label on the underside of the product. The batchcode is the 4-digit number located at the bottom right of the label. The company said it is working cooperatively with the U.S. Consumer Product Safety Commission (CPSC) regarding this issue.
“We anticipate providing updated information and next steps regarding receiving a replacement Gem 65 8-in-1 Multicooker within the next few weeks,” the company wrote on its Facebook page. “In the meantime, we are asking all our customers with a Gem 65 8-in-1 Multicooker from batchcodes 1728, 1730, 1731, 1734, and 1746 to immediately stop using the product.”