Global marketing information provider J.D. Power has ranked Ikea kitchen cabinets as Highest in Customer Satisfaction as part of its 2014 U.S. Kitchen Cabinet Satisfaction Study, the retailer has announced, The study measured customer satisfaction based on five factors: design, ordering and delivery, price, operational performance, and warranty.
Ikea customer satisfaction was score of 789 on a 1,000-point scale. In particular, Ikea scored highest in affordable pricing and warranty. Ikea provides its Akurum kitchen system with a 25-year limited warranty.
“Kitchen cabinets are a big, long-term investment for homeowners and we believe that everyone should have access to ones that are high-quality, beautiful and affordable,” said Patty Lobell, sales manager, Ikea U.S., said in announcing the ranking. “We’re incredibly proud that for the second time in three years, our customers have given our kitchen cabinets the top ranking.”