Kohl’s has appointed Sona Chawla to the newly created position of chief operating officer. Chawla will report directly to Kohl’s chairman, chief executive officer and president Kevin Mansell.
Chawla, who will join Kohl’s on November 30, will have leadership responsibility for Kohl’s full omnichannel operations. She will oversee all store operations, logistics and supply chain network, information and digital technology, e-commerce strategy, planning and operations, and store construction and design.
Prior to joining Kohl’s, Chawla spent seven years with Walgreens in a variety of senior leadership roles including president of e-commerce. Most recently, Chawla was president of digital and chief marketing officer. Prior to joining Walgreens, she was vp/global online business at Dell, Inc.
“We’ve never been more clear about the future of the company or the types of leaders that we need in place to deliver against our vision and Sona is exactly the right leader to join us,” said Mansell. “Sona will lead the seamless integration of all of our operations— from our stores to our website to all of our digital touchpoints with our customers. Her depth of experience in retail and her understanding of how to fully integrate technology and e-commerce into a retail experience will help Kohl’s elevate our customer conveniences across all channels.”
The company noted that, along with chief merchandising and customer officer Michelle Gass, Chawla is expected to be a potential candidate in the company’s long-term CEO succession planning.