Kohl’s Names Gass Chief Merchandising And Customer Officer

Kohl’s has appointed Michelle Gass to the newly created position of chief merchandising and customer officer with oversight of the retailer’s merchandising, planning and allocation, and product development functions. 

Gass will continue reporting to Kevin Mansell, Kohl’s chairman/president/CEO and she retains direct responsibility for Kohl’s overall customer engagement strategy, including the company’s marketing, public relations and social media efforts.

Mansell noted that during Kohl’s external search for a new chief merchandising officer, Gass became the leading candidate because of her “passion for merchandising and new brand acquisition.”

“The close connection between our merchandising and customer engagement strategies has been a key driver in the progress we have made in the early stages of our three-year plan with the goal of becoming the most engaging retailer in America,” he said. “Our merchandising, planning and allocation and product development functions are all led on a day-to-day basis by very seasoned and talented executives. I believe Michelle is the perfect leader of these executives, providing the vision and strategic direction we need to accomplish the ambitious goals we set in our three-year plan.”

In light of Gass’ new responsibilities, Mansell said he has assumed direct oversight of the company’s digital and e-commerce strategies and operations.

Kohl’s also announced that Wesley McDonald and Richard Schepp have been promoted to principal officer positions. McDonald will assume the newly created principal officer position of chief financial officer. He previously served as senior evp/chief financial officer. In this new capacity, McDonald will continue to report to Mansell, overseeing Kohl’s financial planning and analysis, investor relations, financial reporting, accounting operations, tax, treasury, non-merchandise purchasing, credit, and capital investment strategies.

Schepp will assume the newly created principal officer position of chief administrative officer. He previously served as senior evp/human resources, general counsel, and secretary. In this new capacity, Schepp will continue to report to Mansell, overseeing Kohl’s human resources, legal, risk management and compliance, real estate, and business development functions.