Kohl’s Rolls Out Amazon Returns Service To All Stores

Amazon Returns at Kohl’s is now available at the department store’s more than 1,100 stores nationwide.

Customers can now visit their local Kohl’s store to return eligible Amazon items, without a box or label, for a free return. Kohl’s packages and sends returned items to Amazon returns centers on behalf of customers. It’s free, convenient and available to consumers in time for the back-to-school season, the company noted.

“The nationwide rollout of the Amazon Returns program is our single biggest initiative of the year,” said Michelle Gass, Kohl’s CEO. “Our top strategic priority is driving traffic, and this transformational program does just that. It drives customers into our stores, and we are expecting millions to benefit from this service.”

Kohl’s and Amazon piloted the returns program in 100 stores in the Los Angeles, Chicago and Milwaukee markets. In April, Kohl’s said it planned to roll out the service to all stores in July.