L.L. Bean, Amazon Top Prosper Customer Service Champions

L.L. Bean topped the Prosper Insights & Analytics Customer Service Champion study for the second year in a row, with Amazon following, again in the second slot.

However, among Millennials and Generation X, Amazon comes out on top, Prosper noted.

Given the results, including the fact that two non-traditional retailers top the champions list, Prosper suggested the definition of customer service is changing in the digital age from the traditional service with a smile conception.

This year’s current list of Prosper Customer Service Champions:

  1. L.L. Bean
  2. Amazon.com
  3. Nordstrom
  4. Kohl’s
  5. Land’s End
  6. REI
  7. Zappos.com
  8. J.C. Penney
  9. QVC
  10. Macy’s