With safety procedures in place, Lamps Plus has reopened all 36 of its stores, located in California, Texas, Arizona, Colorado, Nevada, Washington and Oregon.
Lamps Plus temporarily closed its stores starting in late March on guidance from local authorities as they responded to the COVID-19 pandemic. As authorities allowed, Lamps Plus has reopened stores in phases beginning with three in Texas and continuing through the chain until its northern California locations just began receiving customers again.
Even as the stores reopen, Lamps Plus is maintaining its contactless curbside pick-up service as an option, encouraging customers to complete their transactions via credit card on the phone prior to store arrival. When customers drive to the store, they stop and contact the store via call or text. An employee then verifies identity, payment and places the order in the vehicle, so the transaction is virtually contactless.
In addition, Lamps Plus has instituted store measures to protect the health and safety of both store associates and customers, including reducing the number of customers in-store at the same time; requiring employees to wear masks and gloves and encouraging customers to wear masks; installing plexiglass as a barrier between customers and employees at the cash register area and at select computer kiosks throughout each store; posting signs throughout the store to remind customers about six-foot social distancing; using contactless credit card transactions via chip insertion; and establishing substantial cleaning efforts across common areas and high-touch surfaces in public- and employee-access areas.
“With our entire chain of brick and mortar stores now reopened, our business is back at full capacity,” said Dennis Swanson, Lamps Plus founder and CEO. “However, this is not a return to what was normalcy because we have implemented measures to protect the health and safety of customers and employees. We were fortunate that the demand for lighting and home furnishings increased during U.S. quarantine measures as consumers upgraded their homes, and our e-commerce business managed those orders. We’re a stronger company with both stores and e-commerce. We began as a brick and mortar company over 40 years ago, and our stores are a crucial part of our business.”