Lowe’s Investing In Technology To Improve Customer Experience

Google Cloud and Lowe’s are expanding their work together to create a technology foundation to help the home improvement retailer deliver customer experiences and empower store associates with tools to better serve customers.

The home improvement company is said to be investing in and modernizing its e-commerce, merchandising, supply chain management, and pricing systems— ultimately providing a more fluid, “channel-less” customer experience spanning from product discovery to return visits. Lowe’s is in the early stages of a large-scale, multiyear technology transformation, investing more than $500 million annually through 2021 and hiring up to 2,000 engineers to continue to build out future retail experiences, according to Google Cloud.

“We are making substantial investments in technology to modernize our platforms and advance our digital capabilities to better serve customer needs and deliver the best service and value across every channel,” said Seemantini Godbole, evp/chief information officer of Lowe’s. “Partners like Google Cloud provide the innovative tools and support we need to execute our digital transformation.”