Lowe’s is taking several measures across all U.S. stores to further protect and provide for both associates and customers during the pandemic.
The initiative includes a temporary $2 an hour wage increase for all full-time, part-time and seasonal hourly associates for the hours they work at Lowe’s stores, contact centers and supply chain facilities in the U.S. and Canada for the month of April.
Lowe’s also said it will be closing all stores at 7 p.m. daily to ensure additional time to replenish essential products and thoroughly clean and sanitize stores daily. The company is also making masks and gloves available to all associates in the workplace who want them. Lowe’s also developed an app to implement a new customer limit protocol, available now on associates’ handheld devices. Each store manager can now monitor foot traffic and limit entrance based on CDC and local guidelines.
The retailer is also enhancing its social distancing protocols by adding dedicated social distancing ambassadors who will be responsible for monitoring customer flow in garden centers and front-end areas and enforce customer limits to allow proper social distancing. Lowe’s also made substantial updates to store floor layouts to further support the CDC’s guidelines for social distancing, such as opening up aisle space by removing displays; expanded the area for customers leveraging buy online, pick up in store option; added floor markers spaced 6-feet apart to help guide customers; and installed customized plexiglass shields at all points of sale.
“We are continually working on ways to protect and support our associates and our customers during this time when we are all adjusting how we work and live,” said Marvin Ellison, Lowe’s president and CEO. “I’m announcing these new operational changes as we continue to keep the health and well-being of our associates and customers top of mind, especially as they look to us now more than ever for essential products, services and support.”