To continue to improve the contactless delivery experience for customers who are increasingly shopping online, Lowe’s plans to install pickup lockers at all U.S. stores by the end of March 2021.
The addition of buy online pickup in store self-service lockers at more than 1,700 stores leverages technology to provide a safe, contactless and easier way for customers to collect same-day online orders at their convenience, the company said. The secure, digital experience relies on electronic technology in the lockers that generates a scannable barcode when an order is ready for pickup. Lowe’s plans to have the lockers installed in most major metro markets by Thanksgiving.
“Our No. 1 priority is making sure we are keeping things safe for our associates and customers while continuing to provide additional options to make it even easier to shop with us,” said Joe McFarland, Lowe’s evp/stores. “With more than 60% of online orders picked up in our stores, this gives our customers one more option and the added convenience and flexibility to control how and when they get that order. This is a significant step in our relentless efforts to create a fast and frictionless shopping experience for today’s time-pressed customers.”
Lowe’s customers can now quickly collect their online orders from self-service lockers near the front of stores in locations including Charlotte, Philadelphia and the tri-state area of New York, New Jersey and Connecticut. After a Lowe’s associate stages an online order, the customer receives an automated email notification with a one-time user barcode. The customer then completes the pickup by scanning the barcode at the locker using their smartphone without having to wait in line, receive assistance from a store associate or contact a touchscreen or keypad.
Parcel Pending by Quadient, a provider of package management solutions, is providing the retail locker solution for Lowe’s, whose U.S. rollout will expand to Florida, Washington and Texas among other states in the coming weeks.