Macy’s will add approximately 83,000 seasonal associates for the upcoming holiday season, with 15,000 of those spots earmarked for the retailer’s direct-to-consumer fulfillment facilities.
According to the company, seasonal associates at Macy’s and Bloomingdale’s serve customers on the selling floor, work in store operations positions, interact with customers via call centers, and staff the distribution and fulfillment centers that coordinate shipments to stores and directly to customers who buy online or via mobile. Year-round, the company said it employs 157,900 associates.
“However our customers connect with us— in stores, online and mobile, or over the phone— Macy’s and Bloomingdale’s shoppers have come to appreciate the higher level of our staffing and service throughout the Christmas and holiday season, and our associates love the merchandise discount and income-earning opportunities at this special time of the year,” said Terry Lundgren, Macy’s chairman and chief executive officer.
Approximately 15,000 seasonal positions will be based in direct-to-consumer fulfillment facilities that support sales generated by the company’s omnichannel business strategy. This is an increase of 3,000 positions compared to 2015. These positions are located in megacenters in Goodyear, AZ; Cheshire, CT; Tulsa, OK; Portland, TN; and Martinsburg, WV, as well as in product-specific fulfillment centers in Sacramento, CA; Stone Mountain, GA; Secaucus, NJ; and Joppa, MD.
About 1,000 associates will be hired to interact with Macy’s customers via telephone, e-mail and online chat at customer service centers in Mason, OH; Clearwater, FL; and Tempe, AZ.