In the Newsweek Best Customer Service 2020 study, Neiman Marcus was the top retailer and number two overall after Disney Cruise Lines.
By category, among brick-and-mortar retailers, top ranked companies included The Container Store in the Home Good & Decor category and True Value in the Home Improvement Stores category.
Although it was the highest ranked retailer overall, Neiman Marcus wasn’t the top department store in the study. It was top Luxury Fashion & Accessories retailer. Nordstrom came in ranked best in the Department Stores category.
Publix, which came in ninth overall, led the supermarket category followed by Wegmans and Trader Joe’s, while Costco was tops in the Superstores and Warehouse Club Stores category followed by Meijer and BJ’s.
In terms of online stores, Magnolia was number one in Home Furnishings; Lumens in Lighting; Wayfair in Home Stores; Quill in Office Supplies; Peapod in Groceries; and QVC in Shopping TV Channels.