customer experience

Amazon Devotees Lift It To Top Site Experience

According to a new survey conducted by Clutch, a B2B research, ratings and reviews company, website users believe has the best user experience among top websites, despite the continued popularity of social media sites including Facebook, YouTube and Instagram.

Survey: Consumers Favor Ikea, Ace Store Experiences

According to a survey fielded by Market Force, Ikea is the favorite home furnishings retailer among consumers in the U.S. while Ace Hardware is their favorite home improvement chain.

KPMG Spotlights Customer Experience Leaders

A report from audit, tax and advisory firm KPMG, the 2018 U.S. Customer Experience Excellence Analysis, identified companies that offer the best personal experiences to their customer, and four retailers made the top tier of the list.