customer experience

Retail
Amazon Devotees Lift It To Top Site Experience

According to a new survey conducted by Clutch, a B2B research, ratings and reviews company, website users believe Amazon.com has the best user experience among top websites, despite the continued popularity of social media sites including Facebook, YouTube and Instagram.

Retail
KPMG Spotlights Customer Experience Leaders

A report from audit, tax and advisory firm KPMG, the 2018 U.S. Customer Experience Excellence Analysis, identified companies that offer the best personal experiences to their customer, and four retailers made the top tier of the list.