With consumers expecting more customized interactions with retailers, Ashley Furniture has selected Salesforce Commerce Cloud and Service Cloud to unify shopper experiences across all points of commerce, from shopping to fulfillment to customer service.
Consumers are insisting that retailers provide them with free delivery in the gift buying season, according to Deloitte’s 32nd annual holiday survey of consumer spending intentions and trends.
A survey from IFTTT, which provides software that facilitates the use of services, indicated that 58% of consumers in the U.S. change their shopping preferences during the holiday season, with the majority shifting to shop online more toward the end of the year.
Dollar General has named Rob Scruggs chief digital and customer engagement officer, a newly created position in which he will lead the strategy for customer engagement including digital experience and tools.
According to research conducted by payments provider Paysafe, 59% of Americans think fraud is an inevitable part of shopping online.
Williams-Sonoma has appointed IBM’s Bob Lord to its board of directors.
A new study looks at the rise of online-only commerce and how it has challenged conventional retailers to reinvent themselves for the digital age.