With consumers expecting more customized interactions with retailers, Ashley Furniture has selected Salesforce Commerce Cloud and Service Cloud to unify shopper experiences across all points of commerce, from shopping to fulfillment to customer service.
CashStar, which provides gift card e-commerce solutions for large merchants, has launched a new program with Belk, which will enable the department store’s customers to more easily send gifts directly from its website.
Kroger has opened its 1,000th ClickList store and also launched a new integrated digital shopping experience for its online shopping offering.
Amazon will hold its second annual Digital Day sales event on Friday, December 29, offering savings on digital content across the e-commerce site.
Hudson’s Bay Company cost cutting went a bit too deep, it acknowledged, and cost the company in a third quarter when losses increased.
Consumers are insisting that retailers provide them with free delivery in the gift buying season, according to Deloitte’s 32nd annual holiday survey of consumer spending intentions and trends.
Dorel Industries’ third quarter performance was bolstered by its home operation, and the company continued to grow its online retail sales.
A survey from IFTTT, which provides software that facilitates the use of services, indicated that 58% of consumers in the U.S. change their shopping preferences during the holiday season, with the majority shifting to shop online more toward the end of the year.
Dollar General has named Rob Scruggs chief digital and customer engagement officer, a newly created position in which he will lead the strategy for customer engagement including digital experience and tools.
Meijer said it has surpassed 500,000 home deliveries and is on pace to see more than a million deliveries made from its stores by year-end.
According to research conducted by payments provider Paysafe, 59% of Americans think fraud is an inevitable part of shopping online.
Williams-Sonoma has appointed IBM’s Bob Lord to its board of directors.
Walgreens plans to establish a new technology center to develop its digital and technology capabilities.
At its investor conference, Kroger released a plan to redefine its food and grocery customer experience that it calls Restock Kroger.
A new study looks at the rise of online-only commerce and how it has challenged conventional retailers to reinvent themselves for the digital age.
A.T. Kearney has released a data privacy study, which includes a 7,000-consumer survey, indicating that 96% of digitally-active consumers feel “somewhat” to “extremely” concerned about data collection.
Hayneedle.com has developed an enhanced mobile platform, introducing the iOS Hayneedle app.
Based on credit and debit card data, Bank of America said consumers are spending more online this year in the back-to-school season.
According to a new report from SmarterHQ, a multichannel behavioral marketing platform, half of Millennials actually prefer shopping in-store.
Walmart advanced in the second quarter, gaining both store and digital sales, as the retailer continued to ramp up its e-commerce and technology investments.