Walmart Q4 Sales Rise But Earnings Come Up Short
As the fiscal year ended, Walmart sales gained but earnings fell shy of Wall Street expectations.
digital
eBay Names Pedersen VP/Artificial Intelligence
To help enhance the customer experience across its marketplace platform, eBay has named Jan Pedersen as vp/chief scientist, artificial intelligence.
Walmart Updates App With Store Assistant
Walmart has updated its app, adding a shopping aid it has dubbed Store Assistant.
Report: Omnichannel Enters New Phase
According to digital benchmarking firm L2, what had recently been advancements in omnichannel operations are now expectations and retailers need to up their game quickly to succeed.
eMarketer: E-Commerce Approaching 10% Of Retail Sales
eMarketer has looked at the year ahead, and it expects total retail sales to grow 3.7%, reaching about $5.3 trillion in the U.S., with the e-commerce channel gaining 16% to reach $526.09 billion.
Packaged Facts: Mobile Commerce Gains
In a new report, “Digital Payments in the U.S.: Consumer Usage, Wallets and P2P,” market research firm Packaged Facts indicated that the percentage of American adult consumers reporting mobile Internet activity within 30 days prior reached 52% during 2017, up about 50% in just four years. But it indicated that different demographic groups are taking different approaches to m-commerce.
BJ’s Names Seshadri VP/Digital Commerce
BJ’s Wholesale Club has added Naveen Seshadri to its omnichannel team in the newly created position of vp/digital commerce and experience.
Deloitte: Retail Changing But Strong
According to the Deloitte annual retail, wholesale and distribution outlook, stores and human employees remain core to retail sector growth, although an omnichannel environment requires new business models and human capital modernization to maintain profitability.
Kroger Expanding Workforce With Eye On Digital Growth
Kroger is creating new positions at its headquarters and store operations and is on the hunt for candidates with retail and digital and technology experience, the company said in a corporate press release.
Verizon Monitors New Year’s Online Shopping Surge
The Holiday Retail Index by Verizon, which monitors daily traffic volume to the top 25 U.S.-based online retailers throughout the holiday shopping season, determined that New Year’s weekend prompted a spending spree.
Ashley Furniture Boosts Customer Experience With Salesforce
With consumers expecting more customized interactions with retailers, Ashley Furniture has selected Salesforce Commerce Cloud and Service Cloud to unify shopper experiences across all points of commerce, from shopping to fulfillment to customer service.
Belk Adds New Digital Gifting Options
CashStar, which provides gift card e-commerce solutions for large merchants, has launched a new program with Belk, which will enable the department store’s customers to more easily send gifts directly from its website.
Kroger Opens 1,000th ClickList Store
Kroger has opened its 1,000th ClickList store and also launched a new integrated digital shopping experience for its online shopping offering.
Amazon To Hold Digital Day Sales Event
Amazon will hold its second annual Digital Day sales event on Friday, December 29, offering savings on digital content across the e-commerce site.
Hudson’s Bay Q3 Hurt By Overzealous Cost Cutting
Hudson’s Bay Company cost cutting went a bit too deep, it acknowledged, and cost the company in a third quarter when losses increased.
Deloitte: Consumers Demand Free Delivery For Online Orders
Consumers are insisting that retailers provide them with free delivery in the gift buying season, according to Deloitte’s 32nd annual holiday survey of consumer spending intentions and trends.
Strong Home Performance Bolsters Dorel Q3
Dorel Industries’ third quarter performance was bolstered by its home operation, and the company continued to grow its online retail sales.
Survey: Tech-Wary Shoppers Shift Online For Holidays
A survey from IFTTT, which provides software that facilitates the use of services, indicated that 58% of consumers in the U.S. change their shopping preferences during the holiday season, with the majority shifting to shop online more toward the end of the year.
Dollar General Names Scruggs Chief Digital And Customer Engagement Officer
Dollar General has named Rob Scruggs chief digital and customer engagement officer, a newly created position in which he will lead the strategy for customer engagement including digital experience and tools.
Meijer Passes Half A Million Home Deliveries Mark
Meijer said it has surpassed 500,000 home deliveries and is on pace to see more than a million deliveries made from its stores by year-end.