According to the 2018 Temkin Experience Ratings study, Ace Hardware and Dollar Tree deliver the best customer experience in the retail industry.
As part of a planned leadership succession, Dollar Tree said that Bob Sasser, the company’s CEO since 2004, will now assume the role of executive chairman of the board. Gary Philbin, enterprise president, has been promoted to president and chief executive officer and has been appointed to the board of directors.
A newly released study from The NPD Group’s Checkout Tracking shows that some of the biggest names in retailing and food service have become thoroughly woven into American life, reaching a high percentage of buyers at least once a year with Walmart, McDonald’s and Target on top. More than 80% of consumers in the United States shopped at those retailers in 2016.
The United States Federal Trade Commission has issued a bulletin seeking public comment on an application for approval by Sycamore Partners II regarding the sale of 330 Dollar Express stores formerly owned by Family Dollar to Dollar General Corp.
Dollar Tree has promoted Gary Philbin to enterprise president and appointed Duncan Mac Naughton as president and chief operating officer of the Family Dollar business.
Dollar Tree is eliminating 370 positions, including 100 that are vacant, as part of the retailer’s ongoing efforts to integrate support functions following its acquisition of Family Dollar. The positions are located at the Family Dollar store support center in Matthews, NC.
True Value and Amazon.com are among the retailers that provide the best customer experience, according to the 2016 Temkin Experience…