Kroger and Ocado have selected Pleasant Prairie, WI, as the sixth location for a high-tech customer fulfillment center (CFC).
Alibaba kicked off its 11.11 Global Shopping Festival on November 11 at midnight in China, and, in the first minute and eight seconds, gross merchandise volume (GMV) settled through the Alipay service reached $1 billion. In the festival’s first hour, Alipay GMV reached $12 billion.
In the Newsweek Best Customer Service 2020 study, Neiman Marcus was the top retailer and number two overall after Disney Cruise Lines.
More consumers in the U.S. said they intend to go into physical stores on Black Friday this year than in 2018, at 39%, up two points from the results in the same survey conducted last year from Genesys, which provides omnichannel customer experience and contact center services.
CommerceHub, an enterprise drop-ship platform, has signed a multi-year agreement to become the third-party, global drop-ship provider for Qurate Retail Group. The new agreement will expand CommerceHub’s existing services for QVC U.S. and HSN to also include QVC’s U.K. and German markets.
The National Retail Federation said it expects holiday retail sales during November and December to increase between 3.8% and 4.2% over 2018 to a total of between $727.9 billion and $730.7 billion.
On October 6, Overstock will celebrate its 20th anniversary with what it said will be the biggest event in company history, Customer Day. The 36-hour sale will run through October 7 and will give customers access to Overstock’s deepest discounts, free shipping, double rewards and limited time Flash Deals.
The Universal Postal Union, in an Extraordinary Congress, has given the United States the go-ahead to raise postal shipping rates on packages under 4.4 pounds, and end a break that gave international firms a big advantage over domestic companies in moving small-item packages.