KPMG: COVID-19 Accelerating Retail Trends

Already in flux, the retail industry now is adapting to the massive challenges created by the COVID-19 crisis, a situation that has accelerated the evolution of underlying, fundamental sector trends, according to a KPMG report.

Study: CEOs Anticipate Massive Business Change

Chief executive officers are expecting massive business change over the next two years, including at retail, according to a global consumer executive top of mind study, “No Normal is the New Normal: Make Disruption Work for Your Business,” conducted by KPMG International and The Consumer Goods Forum.

KPMG Spotlights Customer Experience Leaders

A report from audit, tax and advisory firm KPMG, the 2018 U.S. Customer Experience Excellence Analysis, identified companies that offer the best personal experiences to their customer, and four retailers made the top tier of the list.