KPMG identified companies in the U.S. that have managed to maintain a close relationship with customers as determined against six key factors highlighted in the company’s 2020 U.S. Customer Experience Excellence Report.
Already in flux, the retail industry now is adapting to the massive challenges created by the COVID-19 crisis, a situation that has accelerated the evolution of underlying, fundamental sector trends, according to a KPMG report.
This holiday season, about 15% of consumers plan to spend more money than they did last year, according to a KPMG holiday shopping survey.
Chief executive officers are expecting massive business change over the next two years, including at retail, according to a global consumer executive top of mind study, “No Normal is the New Normal: Make Disruption Work for Your Business,” conducted by KPMG International and The Consumer Goods Forum.
A report from audit, tax and advisory firm KPMG, the 2018 U.S. Customer Experience Excellence Analysis, identified companies that offer the best personal experiences to their customer, and four retailers made the top tier of the list.
Wal-Mart Stores, Inc. announced today that it has appointed Tom Horton, former chairman and CEO of American Airlines, to its…