At the company’s annual meeting today, June 29, Bed Bath & Beyond executives emphasized the company’s commitment to develop omnichannel capacities to meet its goals of being the consumers’ expert advisor on the home as they go through their various life phases and “heart-felt” life events.
Omnichannel consultant and services provider Radial has conducted a study, “The Everyday Essentials of Successful E-commerce Fulfillment,” which highlights some dissatisfaction with delivery services.
Hudson’s Bay has named Stephen Gold as chief technology and digital operations officer, effective immediately.
Kohl’s, the HOMEWORLD BUSINESS® Retailer of the Year for 2018, quickened a multi-dimensional multi-year turnaround program during the fourth quarter, surprising observers, vendors and other retailers with earnings advances and comparable sales gains that made it a standout in retail.
BJ’s Wholesale Club has updated its e-commerce site and added new services, including a shop online and pick up in club program.
According to research from Deloitte, omnichannel may not be enough for retailers serving middle class consumers to succeed.
The merging of traditional and online retailing continues to tighten as shoppers utilize all consumer-facing touchpoints to buy the goods they need, according to the National Retail Federation’s annual State of Retail Online survey completed by Forrester.