BJ’s Wholesale Club has updated its e-commerce site and added new services, including a shop online and pick up in club program.
According to research from Deloitte, omnichannel may not be enough for retailers serving middle class consumers to succeed.
The merging of traditional and online retailing continues to tighten as shoppers utilize all consumer-facing touchpoints to buy the goods they need, according to the National Retail Federation’s annual State of Retail Online survey completed by Forrester.
According to the Deloitte annual retail, wholesale and distribution outlook, stores and human employees remain core to retail sector growth, although an omnichannel environment requires new business models and human capital modernization to maintain profitability.
Following a year that many labeled as disruptive as retailers continued to wrestle with changes in consumer behavior, several segments of the housewares industry finished 2017 strong and industry leaders are now looking toward additional growth this year driven in part by the recent federal tax cut package.
With consumers expecting more customized interactions with retailers, Ashley Furniture has selected Salesforce Commerce Cloud and Service Cloud to unify shopper experiences across all points of commerce, from shopping to fulfillment to customer service.
Throughout 2017 there has been much discussion about the future of retailing, with the crystal balls of some showing a future without stores and a consumer base using their digital devices to buy what they need from the comfort of their living rooms.
Reflecting what it termed its growing status as an omnichannel retailer, Walmart plans to change the company’s legal name from Wal-Mart Stores, Inc. to Walmart Inc., effective February 1, 2018.