KPMG identified companies in the U.S. that have managed to maintain a close relationship with customers as determined against six key factors highlighted in the company’s 2020 U.S. Customer Experience Excellence Report.
Full-line supermarkets are maintaining relatively strong store traffic during the COVID-19 pandemic, with more specialized operations tending to suffer, according to analytics platform Placer.ai.
Publix has designated Thursday evenings, from 8 to 9 p.m. and Friday mornings, from 7 to 8 a.m., as special shopping hours for first responders and hospital staff.
Publix is rolling out contactless pay options to all its stores, including GreenWise Market. The rollout is expected to be completed by Saturday, April 4. This is one more measure Publix is taking to protect the health and well-being of its customers and associates during the pandemic.
To protect the safety of associates and stockholders through the duration of the coronavirus outbreak, Publix has determined to substantially condense its annual shareholders meeting scheduled for April 14.
A range of retailers across channels are responding to the coronavirus outbreak with moves to temporarily close their stores, reduce store hours and other consumer and employee oriented initiatives.
North Carolina governor Roy Cooper, North Carolina House Speaker Tim Moore, Greensboro mayor Nancy Vaughan and Publix CEO Todd Jones participated in a groundbreaking ceremony on Publix’s new refrigerated distribution center in Greensboro, North Carolina.
Twelve Publix supermarket managers were recognized for their leadership and dedication during a dinner at the company’s annual Retail Operations Conference in Orlando, Florida. The George W. Jenkins Award and the President’s Award are Publix’s two most prestigious recognitions.