KPMG Identifies Firms That Best Manage Customer Experience

KPMG identified companies in the U.S. that have managed to maintain a close relationship with customers as determined against six key factors highlighted in the company’s 2020 U.S. Customer Experience Excellence Report.

Publix Offering Contactless Pay Options

Publix is rolling out contactless pay options to all its stores, including GreenWise Market. The rollout is expected to be completed by Saturday, April 4. This is one more measure Publix is taking to protect the health and well-being of its customers and associates during the pandemic.

Publix Recognizes Store, Division Managers

Twelve Publix supermarket managers were recognized for their leadership and dedication during a dinner at the company’s annual Retail Operations Conference in Orlando, Florida. The George W. Jenkins Award and the President’s Award are Publix’s two most prestigious recognitions.

Publix Promotes Jonczyk To VP/Atlanta Division

After more than 44 years of service, Publix Super Markets’ Atlanta division vice president Joe DiBenedetto is retiring at the end of the year. Publix has promoted Kris Jonczyk to Atlanta division vice president, effective January 1, 2020.

Publix Elects Jenkins To Board

During its annual meeting of stockholders, Publix elected Jennifer Jenkins to its board of directors. In addition, Barney Barnett, Jane Finley and Charlie Jenkins Jr. retired from the board.

Publix Names VP/General Counsel

After 21 years of service, Publix svp/general counsel and secretary John Attaway is retiring May 31, 2019. Upon Attaway’s retirement, Merriann Metz will be promoted to vp/general counsel and secretary.

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