Target has appointed Anu Gupta to the role of svp/operational excellence. In this role, which is new for the company, Gupta will lead a team in simplifying and optimizing processes across the business to help it become more agile in anticipating and meeting consumer needs, the retailer said. She will report to COO John Mulligan beginning October 12.
Gupta brings more than 20 years of expertise in driving operational excellence, leveraging global operating models including outsourcing, procurement, lean six sigma process redesign and corporate development across diverse industries, including retail.
She previously served as vp/process and profit improvement at Michaels Stores, where she led the improvement of core business processes including inventory productivity, product delivery lead times and store operations. Prior to Michaels, Gupta held an operational leadership role at Safeway and was responsible for creating strategic retail services initiatives. She joins Target from private equity investment firm Hellman & Friedman, where she was senior operating executive with oversight for improving business processes and productivity across its companies.
Target noted that it is focusing on improving operations, technology systems and platforms, supply chain and out-of-stocks and the guest experience. The retailer is investing a previously announced $1 billion in supply chain and technology infrastructure this year.
“Anu has a proven track record of increasing effectiveness across every aspect of organizations in a variety of complex businesses, including retail. She brings the right expertise to help simplify our operating processes to be more nimble and sustainable, an important early step as we focus on shoring up our core operations and giving guests an on-demand experience,” said Mulligan.