A range of retailers across channels are responding to the coronavirus outbreak with moves to temporarily close their stores or reduce store hours, as well as other consumer and employee oriented initiatives.
Williams-Sonoma has set the temporary closure of all U.S. and Canada stores across its retail banners, including Pottery Barn, effective 6 .p.m. local time, March 17, with a plan to reopen on April 2, 2020.
Laura Alber, president and CEO, Williams Sonoma, said, “Times like these remind us all that community comes first. Our thoughts are with all of the people affected by this devastating outbreak around the globe. After careful consideration, we have decided to temporarily close our stores in the U.S. and Canada, effective March 17, with a plan to reopen on April 2. Our e-commerce sites, distribution centers and customer care centers will remain open, and we will keep our online order pickup at curb side and ship from store, as local regulations allow. As the coronavirus situation evolves, we will adjust our plans as needed.”
Macy’s will temporarily close all stores by end of business on March 17 with stores remaining closed through March 31.
Ulta Beauty will temporarily close all of its stores effective 6:00 p.m. on March 19, 2020 until at least March 31, 2020.
To do its part to limit the spread of the virus, Nordstrom will temporarily close its stores, including Nordstrom full-line, Nordstrom Rack, Trunk Club clubhouses and Jeffrey in the U.S. and Canada for two weeks, effective March 17, and provide pay and benefits for its store employees during this period.
Hudson’s Bay has made the decision to temporarily close all its stores, effective immediately. Stores will remain closed for 2 weeks, and operations will be reassessed at that time.
Saks and Saks Off 5th will also temporarily close all of its stores across the U.S. and Canada, effective March 18. The company expects stores to remain closed for two weeks, unless otherwise instructed by government or public health officials.
In addition, Ikea will temporarily close all its 50 store locations across the U.S. as well as the Ikea Planning Studio in Manhattan.
Crate & Barrel will be temporarily closing all Crate and Barrel, CB2, and Hudson Grace stores in the U.S. and in Canada for 14-days beginning March 17 at 7 p.m. During the closure, the company will be providing pay for both full and part-time associates while working to provide additional resources to help associates who might be impacted.
Stein Mart will temporarily close all stores at the end of business, March 18, through March 31, 2020. Operations at its three distribution centers will also be suspended at the end of the week. While Stein Mart plans to reopen its stores on April 1, that date could be impacted by future recommendations by health and governmental authorities.
J.C. Penney will temporarily close its stores and business offices, starting at 7 p.m. local time, March 18. The stores and business offices are scheduled to reopen April 2.
Home Depot said it is temporarily adjusting store hours to better serve customers and communities in response to COVID-19. Beginning Thursday, March 19, stores will now close daily at 6 p.m., while opening hours will remain unchanged. Home Depot is also expanding its paid time off policy to address the needs of hourly associates to help alleviate some of the challenges they may be facing as a result of COVID-19. Starting this week, all hourly full-time associates will receive an additional 80 hours of paid sick or personal time, and part-time hourly associates will receive an additional 40 hours of paid sick or personal time.
Dollar General plans to dedicate the first hour of each shopping day to senior shoppers, as well as amend store operating hours beginning March 17. Other customers are encouraged to plan their shopping trips around this window of time to allow the most susceptible customers in communities the ability to shop during the first hour that stores are open. Additionally, all stores plan to close one hour earlier than current close times to allow employees to clean and re-stock store shelves. Stores will continue to maintain current opening hours.
Beginning Thursday, March 19, Walmart U.S. stores will adjust operating hours to 7 a.m. to 8:30 p.m. Stores that open later than 7 a.m. will continue their regular starting hours. This will further help associates restock the shelves for customers while continuing to clean and sanitize the store. To better support older customers, Walmart is offering special shopping hours. From March 24 through April 28, Walmart stores will host an hour-long senior shopping event every Tuesday for customers aged 60 and older. This will start one hour before the store opens. Pharmacies and vision centers will also be open during this time. Stores will have limits for customers in certain categories including paper products, milk, eggs, cleaning supplies, hand sanitizer, water, diapers, wipes, formula and baby food.
Target will close all stores by 9 p.m. daily. This will help the retailer’s team replenish products and deeply clean stores for consumers. Target is also reserving the first hour of shopping each Wednesday to support vulnerable guests, including the elderly and those with underlying health concerns. In addition, Target said it is fast-tracking the flow of products that are in highest demand, including food, medicine and other essentials.
For employees, Target has also made changes to its back-up care benefit so in the face of school and other care-facility closures, back-up care will be available to all, including frontline team members. This comes on top of temporarily waiving its absenteeism policy and covering quarantine and confirmed illness pay.
To better serve customers, give store teams time to conduct additional preventive sanitation and restock product on shelves, beginning Wednesday, March 18, Publix Super Markets will temporarily adjust daily store hours companywide to 8 a.m. to 8 p.m. In addition, in-store pharmacy hours will also change to 9 a.m. to 6 p.m., Monday through Saturday and normal pharmacy hours on Sunday.
Beginning March 19, most Walgreens stores nationwide will have adjusted operating hours. Most Walgreens locations, including 24-hour stores, will now be open from 9 a.m. until 9 p.m. (local times) during weekdays until further notice. These store hours will also apply to weekends, while pharmacy hours on weekends will largely remain the same. For Walgreens locations with a 24-hour drive-thru pharmacy, while the front of store will close at 9 p.m., the pharmacy drive-thru will remain open, as it always has, for 24 hours to assist customers and patients with their prescriptions. Pickup of other select products will also be available at drive-thru.
“By operating with reduced hours, our stores will be able to spend the necessary time, while closed, cleaning, sanitizing and stocking shelves each day. We’re also adjusting our hours to help team members and customers feel comfortable and safe to shop our store during this time,” said Walgreens president, Richard Ashworth. “We’re continuing to work around the clock to do everything we can to ensure our customers have access to the care, products and services they need.”
Effective March 19, TJX Companies is closing all of its stores in the United States, Canada, Europe, and Australia for two weeks. In certain regions, including Germany, Poland, Austria, Ireland, and the Netherlands, and a number of U.S. and Canadian locations, the company had previously closed stores based on several factors, including government or health department requirements. The company is also closing its online businesses tjmaxx.com, marshalls.com, and sierra.com. Further, the company is temporarily closing its distribution centers and offices, with associates working remotely when they can. The company plans to pay store, distribution center and office associates for two weeks during these closures.
Meijer stores will close overnight at 10 p.m. local time, beginning Friday, March 20, and will open each morning at 8 a.m. local time. Meijer stores and pharmacies will provide dedicated shopping times for senior citizens and customers with chronic health conditions on Tuesdays and Thursdays from 7-8 a.m. local time. Meijer stores and pharmacies will provide dedicated shopping times for essential service workers and Meijer team members on Mondays and Wednesdays from 7-8 a.m. local time. Essential service workers include all medical workers, first responders and law enforcement.
Sur La Table will temporarily close its stores, effective March 20 through at least April 2.
To slow the spread of COVID-19, Kirkland’s will temporarily close all of its stores as of March 19. During this period, the retailer will continue to support its employees and serve consumers online through its website.
Five Below will temporarily close all stores across the U.S. as of 7 p.m. local time on Thursday, March 19, until at least Tuesday, March 31.
At Home will temporarily close all stores across the country from Sunday, March 22 through Saturday, March 28. All associates will be paid during this planned closure. In order to continue serving customers’ needs during this time, At Home will launch curbside pick up beginning this weekend.
Effective March 19, 2020 at 7:00 p.m. local time, the Kohl’s will close its stores nationwide through at least April 1, 2020. Kohl’s will support store associates with two calendar weeks of pay.
Ross Stores will now temporarily close all Ross Dress for Less and DD’s Discounts locations throughout the United States effective March 20, 2020 through April 3, 2020.
Burlington will temporarily close all of its stores effective end of business, Sunday, March 22, 2020.
Beginning Sunday, March 22, Best Buy will offer contactless curbside service at all locations across the country where state or local laws allow. Rather than ask the consumer to come into the stores, any items ordered on BestBuy.com or the Best Buy app will be delivered to the car curbside. If, for any reason, the consumer didn’t order the product in advance and the product is in stock in the store, one of the employees will go get it in the store while you remain in your car. Only employees will be allowed in the store. Beginning Monday, March 23, Best Buy will no longer deliver large products into the home and will, instead, offer free doorstep delivery.
Costco has taken steps to control the number of members in the warehouses and asked that members and employees practice social distancing. Costco has increased its protocols in sanitizing surfaces, including shopping cart handles, merchandise shelves, front-end belts and registers. Limits have been implemented on certain items to help ensure more members are able to access the merchandise they want and need.
Bed Bath & Beyond has updated its COVID-19 response. By Monday morning, March 23, 2020, the company will temporarily close all its retail banner stores across the U.S. and Canada, other than its buybuy Baby and Harmon Face Values stores, subject to state and local regulations. The move is part of ongoing efforts to help reduce the spread of novel coronavirus (COVID-19) and means all but approximately 175 of the company’s approximately 1,500 stores will be closed to the public until April 3, 2020. The company will provide all associates impacted by these store closures with applicable pay and benefits for this period.
Pier 1 will temporarily close its stores nationwide, effective Sunday, March 22. The company will continue to follow the guidelines of government and health officials in determining when it will reopen its stores and offices. In addition, the company will temporarily close its corporate headquarters, effective March 23, and corporate associates will work remotely, as appropriate.
Aaron’s stores are shifting to e-commerce and curbside only services for all its corporate stores until further notice.
Lowe’s is temporarily reducing hours and closing all stores at 8:30 p.m. Monday through Saturday and at 7 p.m. on Sunday, effective Monday, March 23. This will provide additional time for essential product replenishment and to thoroughly clean and sanitize our stores daily.
Tuesday Morning has temporarily closed all of its 687 stores across the country at 5 p.m. local time, March 25.
Sally Beauty will temporarily close its customer-facing store operations at all stores in the U.S. and Canada due to COVID-19 through at least April 9.