Walgreens Boots Alliance and Tata Consultancy Services have expanded their strategic partnership to advance WBA’s transformation of its global information technology function.
By launching a new operating model for its services, it will enable Walgreens to accelerate its digitalization program, advance innovation for customers, drive organizational efficiencies across the company and further reduce its cost base, the company said.
The expansion of the partnership is based on the retailer’s review of its IT operating model and vendor landscape. As a result, the WBA global IT team will focus on leading and supporting strategic technology projects that create customer value through the development of new digital products and services on its business platforms. Following a period of transition, Tata will provide run and operational managed services, including application maintenance and support, infrastructure and security operations.
“WBA is building a scalable, sustainable and globally unified IT operating model that is focused on digital transformation, automation of service delivery and innovation,” said Francesco Tinto, svp/global chief information officer, Walgreens Boots Alliance. “The TCS strategic partnership will enhance our ability to rapidly address evolving business needs, support large-scale global technology solutions and promote investment in truly differentiating capabilities through a modernized platform.”