Walmart said it is rolling out a new program for product returns that incorporates its more than 4,700 locations and its app to simplify bringing back an unwanted item.
Mobile Express Returns will be available starting in early November for products sold and shipped by Walmart.com. In early 2018, the program will be expanded to include items purchased in stores and the retailer is working to create a similar streamlined returns process for items sold by third-party sellers on Walmart.com.
Mobile Express Returns allow shoppers to complete a return in two steps. Using the Walmart app, the user selects the products to return and when in store, the shopper visits the Mobile Express Lane at the customer service desk. A QR code displayed on the card reader is scanned with the Walmart app, and the item is then given to the store associate. Refunds are credited to the customer’s account as soon as the next day.
“We know that returning an item and waiting for a refund, especially for a product purchased online, isn’t always seamless, so we’ve completely transformed the process for our customers, whether they are shopping in stores or at Walmart.com,” said Daniel Eckert, svp/services and digital acceleration, Walmart U.S.