Wayfair Opens Customer Service Center In Central New York

Wayfair is opening a customer service center in Big Flats, NY, and hiring 450 full-time management, customer service and sales employees.

The company’s service organization recently earned the Silver Stevie Award in the Customer Service Department of the Year retail category. Wayfair employs 7,700 people globally, operating customer service centers in Massachusetts, Maine, Utah, Texas, Germany and Ireland.

“We’re excited to expand our operations to Chemung County and the town of Big Flats and welcome new talent to our award-winning team,” said Liz Graham, Wayfair vp/sales and service. “Wayfair’s success is built upon a steadfast commitment to the customer and its dedication to delivering an unparalleled customer experience. We are confident that our expansion to New York State will enable us to further build our team with dedicated professionals who believe in always putting the customer first. We look forward to launching our Wayfair team in Chemung County and becoming part of the local community.”