Wayfair Opens Customer Service Center

Wayfair has opened a new customer service center in Bangor, ME.

The retailer said it is scaling service operations to maintain its retail and customer experience for its rapidly growing customer base. The service center launch will create 450 full-time jobs at the new location.

The Bangor service center is the company’s second facility to open in Maine this year following the May launch of a sales and operations location in Brunswick.

Wayfair noted that its service organization recently won the Gold Stevie Award in the customer service center of the year retail category. The company also won a public vote with the People’s Choice Stevie Award for favorite customer service in the retail category.

“We are excited to join the local Bangor community and build upon the area’s tremendous legacy in customer service,” said Liz Graham, Wayfair’s vp/sales and service. “Outstanding customer service has been a key driver of Wayfair’s success and rapid growth as a go-to destination for everything home. We have always oriented our business to best serve our customers and are confident that the expansion of our world-class service team in Bangor will help us continue to raise the bar on customer service excellence.”